Edit/Cancel Order Policy

If you change your mind about your purchase, you have the option to edit or cancel your order within 4 hours of the purchase. Please send us an email at contact@puppycanva.com and tell us your order number. 

 

Please remember, order editing or canceling is only available within the first 4 hours of the purchase. Anything after 4 hours is not allowed. Once you have canceled an order, you will receive a refund. The refund may take up to 5-10 days to appear in your account.

 

 

Can I change my pet's photo?


If you change your mind about your photo, you have the option to change your photo within 4 hours of the purchase. Please send us an email at contact@puppycanva.com and tell us your order number. 

Please note that if the photo you uploaded to our site is too dark or blurred, we will reach out to you and ask for a better one.

 

If you have questions, please contact us by e‑mail at contact@puppycanva.com